Frequently Asked Questions
General
How long will it take for you to answer my question?
How long will it take for you to answer my question?
Not Long!
We pride ourselves on having lightning-fast response times and as a result plan reply to 98% of our customer enquiries within 1 day, however, if it is the weekend this may sometimes take longer. If you are looking for an answer to your question immediately, feel free to phone our customer services department.
Shipping
Do you offer International Postage?
Do you offer International Postage?
Yes, absolutely!
We offer worldwide postage to almost anywhere and everywhere if there is no price on the item you have selected, get in touch via our contact us page and we will be sure to send you through a quote within the same day.
How quickly will you dispatch my order?
How quickly will you dispatch my order?
On the same day!
If you place your order before 3 pm on any weekday we will dispatch your order the very same day! Anything after this time will be despatched the next day. Please note: this applies to the working week i.e. Monday – Friday and dispatch times may vary following a bank holiday.
How long will my order take to arrive?
How long will my order take to arrive?
Mainland UK: from 1 to 5 working days (depending which postage option is selected)
Europe: Up to 7 - 21 days
Worldwide: 14 - 30 days.
If you have not received your order within these times, please do not hesitate to contact us through our contact us page and we will follow it up for you.
Returns and Refunds
How do I return an item?
How do I return an item?
Please follow the steps on the returns portal to return or exchange a product.
How do I return larger items?
How do I return larger items?
For larger items such as frames, forks & wheels please get in contact with us and we will assist you with your return.