Frequently Asked Questions
We pride ourselves on having lightning-fast response times and as a result plan reply to 98% of our customer enquiries within 1 day, however, if it is the weekend this may sometimes take longer. If you are looking for an answer to your question immediately, feel free to phone our customer services department.
On the same day!
If you place your order before 2 pm on any weekday we will dispatch your order the very same day! Anything after this time will be despatched the next day. Please note: this applies to the working week i.e. Monday – Friday and dispatch times may vary following a bank holiday.
Mainland UK: from to 1 to 5 working days (depending which postage option is selected)
Europe: Up to 7 - 21 days
Worldwide: 14 - 30 days.
If you have not received your order within these times, please do not hesitate to contact us through our contact us page and we will follow it up for you.
We offer worldwide postage to almost anywhere and everywhere if there is no price on the item you have selected, get in touch via our contact us page and we will be sure to send you through a quote within the same day.
We keep in touch with our postage supplier regularly and trawl the market to ensure that we are offering the best delivery services at the best prices for our customers. Some items and country combinations, however, do require a specific quote, so if an item that you have selected to purchase does not appear to post to your location, please get in contact via our contact us page and we will be sure to send you through a quote within the same day.
Here at Sport and Leisure, we don’t only believe in sports such as cycling, we also believe hugely in Recycling and caring for our planet. Due to our ethical considerations towards the environment, we quite often use recycled packaging to send your item meaning that the outer packaging will often vary.
Of course! Just follow these simple steps:
1. Select Click & Collect at checkout.
2. Wait for us to let you know when your order is ready to collect (this is usually within an hour of your purchase).
3. Head over and collect your item (please note collections are only during working hours).
It sure is. We use 2 trusted third-party payment processors; Sage Pay & Paypal, as a result, we don't store any payment data just your order details which we handle in line with our GDPR regulations.
If you prefer, we’d be very happy to take your order over the phone, just have a payment card ready.
We want checkout to be as smooth as possible for you! You can pay by Visa, Visa Electron, Mastercard and Maestro, Paypal, Amazon Pay, Apple Pay, Android Pay and American Express.
Sorry, you can't.
Unfortunately, we do not accept cheques as a form of payment, we do however accept many other forms of payment:
- Online card payment (Visa, Mastercard, Barclaycard etc).
- Paypal Credit
- Telephone card payment
- Bank transfers
Yes, you can.
We operate in pounds sterling, which means your card or payment provider will do the converting into your own currency.
Please note: The conversion rate and any conversion charges are set by your provider, so they will be the best to provide information on this.
No problem! Just follow these simple steps:
1. Get in contact with us using our live chat or using the details on our contact us page.
2. Select VAT receipt request as the topic & supply your order details: name, email address, order number and date.
3. Sit back and wait! You will receive your VAT receipt within 24 hours of your request.
Got another question?
If we still haven't answered your question, you can contact us via our live chat or by using information below and we will get back to you as soon as possible.