Delivery info
Shipping
How quickly will you dispatch my order?
How quickly will you dispatch my order?
On the same day!
If you place your order before 3 pm on any weekday we will dispatch your order the very same day! Anything after this time will be despatched the next day. Please note: this applies to the working week i.e. Monday – Friday and dispatch times may vary following a bank holiday.
How long will my order take to arrive?
How long will my order take to arrive?
Mainland UK: from to 1 to 5 working days (depending which postage option is selected)
Europe: Up to 7 - 21 days
Worldwide: 14 - 30 days.
If you have not received your order within these times, please do not hesitate to contact us through our contact us page and we will follow it up for you.
How much does it cost to post to my country?
How much does it cost to post to my country?
Not much!
We keep in touch with our postage supplier regularly and trawl the market to ensure that we are offering the best delivery services at the best prices for our customers. Some items and country combinations, however, do require a specific quote, so if an item that you have selected to purchase does not appear to post to your location, please get in contact via our contact us page and we will be sure to send you through a quote within the same day.
Why do my purchases sometimes arrive in different boxes, jiffy envelopes, or bags?
Why do my purchases sometimes arrive in different boxes, jiffy envelopes, or bags?
Think green!
Here at Sport and Leisure, we don’t only believe in sports such as cycling, we also believe hugely in Recycling and caring for our planet. Due to our ethical considerations towards the environment, we quite often use recycled packaging to send your item meaning that the outer packaging will often vary.
Can I click & collect my item?
Can I click & collect my item?
Of course! Just follow these simple steps:
1. Select Click & Collect at checkout.
2. Wait for us to let you know when your order is ready to collect (this is usually within an hour of your purchase).
3. Head over and collect your item (please note collections are only during working hours).
Returns
What conditions do goods need to be returned in
What conditions do goods need to be returned in
All goods must be returned within 14 days of purchase - complete, unused and in the same condition as received with the original box and packaging in an undamaged and resalable condition.
No refund can be issued until the goods have been received and inspected by us so your refund may take some time to process.
Are there any items I can't return?
Are there any items I can't return?
For hygiene reasons, we can’t accept the returns of undergarments or swimwear if these items have been worn. We understand you would like to try clothing on for sizing and fit, but please make sure you wear undergarments when trying on for size.
Our Returns Department will inspect your items before issuing a refund to ensure your item is unworn and in a resalable condition.
Will you send me a return label?
Will you send me a return label?
It depends on the circumstances of the return, please contact us for more information.
How do I return larger items?
How do I return larger items?
For larger items such as frames, forks & wheels please get in contact with us and we will assist you with your return.